At first blush the case of Esmin Green, a Jamaican immigrant who died unattended on the floor of a Brooklyn psychiatric emergency room, is outrageous. She’d been left in a chair in a waiting-room for 24 hours before falling off that chair and dying. It hardly seems possible that a patient requiring hospitalization would have been left to languish that way, in the 21st century and in the United State of America. This is, after all, not some third-world country with only a few working hospitals and insufficient facilities.
But as outrageous as this case is … it turns out that it is not at all uncommon for psychiatric patients to be left for 24 hours — sometimes, for many days on end! — sitting in waiting-room chairs:
The unit [in which Green was left to die] is so routinely backed up with people waiting hours, or even days, for services that patients often spend the night nodding in chairs or sprawled in a corner. …
A survey of hundreds of U.S. hospitals released last month by the American College of Emergency Physicians found that 79 percent reported that they routinely “boarded” psychiatric patients in their waiting rooms for at least some period of time because of the unavailability of immediate services.
One-third reported that those stays averaged at least eight hours, and 6 percent said they had average waits of more than 24 hours for the next step in a patient’s care. …
Emergency physicians at other hospitals describe conditions far less grim, but they uniformly agreed that a hospital waiting room is rarely a comfortable place for someone in a psychological crisis.
“Optimally, you don’t want a patient sitting in the emergency room for any length of time,” said Dr. Bruce Schwartz, the director of clinical psychiatry at Montefiore Medical Center, in the Bronx.
Still, those types of waits can be routine.
In Austin, Texas, hospital officials have complained that a county decision to reduce the number of patients sent to a state psychiatric hospital has clogged their emergency rooms with mentally ill people with no place else to go.
In Massachusetts, some parents have complained about days-long waits in the emergency room for children who need placement in a pediatric psychiatric service.
California health officials have struggled for years with complaints about overcrowding in psychiatric emergency rooms.
I can attest to this phenomenon personally: I was once forced to spend 18 hours in an ER because I happened to arrive a few minutes after the crisis worker left (there are none available in my area, any more, except during “bankers’ hours” on weekdays), and had to get my “PC” (psychiatric consult) once she came in the next morning and only after higher-priority patients had been PC’d (as a depression patient, I didn’t rate very highly). This was in a small community hospital in the suburbs, not a massive, bustling, bursting-at-the-seams urban healthcare center like Kings County.
Note that this rule applies generally only to psychiatric patients. If someone were to arrive in an emergency room due to, say, a car accident or a heart attack, a regular hospital bed would be found relatively soon; no accident or heart-attack victim would be left sitting for days in an ER waiting-room. Yet, this is considered acceptable and even routine, for psychiatric patients. Why is this? We still have not gotten over the fact that mental illnesses are real, they deserve to be treated, and that the mentally ill are human beings entitled to the same dignity and compassion that anyone else with some other malady would be given. This simply cannot be tolerated any longer.



